Terms of service.

Fairly Filed checks the Google reviews of your business against Google’s own content policies. Where a review appears to break them, we report it to Google through Google’s official tools, and appeal if Google declines.

We do not write reviews, buy reviews, or use any method outside Google’s own processes. We never ask for your password: you add us as a manager on your Google Business Profile, and you can remove that access at any time.

Google alone decides whether a review comes down. We cannot promise any result, and we only file reports we believe are justified under Google’s policies.

Reviews that follow the rules stay up, even when they are negative.

The assessment is free, and you are under no obligation.

For pay-per-removal work, we agree a price per review with you in writing before we file anything. You pay only for reviews Google actually removes. If Google refuses, including after appeal, you owe nothing for that review.

Monthly plans are quoted in writing, run month to month, and can be cancelled at any time. Cancelling takes effect at the end of the month you have already paid for.

You confirm that you own the business, or are authorised to act for it, and that the information you give us is accurate.

You agree not to ask us to report reviews you know are genuine and within Google’s rules.

We work carefully, but we are not responsible for decisions Google makes, for changes to Google’s policies or tools, or for reviews that are posted again after removal.

As far as the law allows, our total liability to you is limited to the fees you paid us for the service in question. Nothing in these terms limits rights you have under consumer law.

Fairly Filed is independent and is not affiliated with, endorsed by, or connected to Google.

We may update these terms. The version on this page applies from the date shown above. Work already agreed continues under the terms in place when it was agreed.

Questions? Email hello@fairlyfiled.com.