Google reviews, explained.
Plain-English guides for business owners, checked against Google’s published policies. Everything in them, you can do yourself.
How to remove a Google review
You can’t delete a review, but Google removes the ones that break its rules. How to report, check the status and appeal.
Google’s review policy, explained
Every category of prohibited content in plain English, with examples of what can be reported and what stays up.
How to spot and report fake reviews
The signs of a fake review, the evidence worth collecting, and how to make the report count.
How to respond to negative reviews
What to say, what to leave out, and example replies for fair complaints, vague reviews, fakes and abuse.
What to do about review extortion
Someone wants money to make bad reviews disappear. Don’t pay. Here is what to do instead.
How to ask for Google reviews
Your review link and QR code, when to ask, what to say, and what Google does not allow.
Are review removal services legit?
What a legitimate service can and can’t do, the red flags, and the questions to ask before you hire one.
Why Google reviews disappear
Why reviews go missing or never appear, which ones can come back, and what to do about it.
Want us to check your reviews?
Send your Google Maps link. The assessment is free, and you pay only when a review is removed.